The TELUS team acknowledges that our function spans lots of Territories and Treaty parts and we have been grateful for the traditional Expertise Keepers and Elders who are with us right now, individuals who have long gone right before us and also the youth that encourage us.
You'll be able to only modify it. I waited for an hour or so about the mobile phone to talk to a human. He was practical, but needed to redirect me to another human being. I had been then on hold for one more hour. They made available me an improved offer, however it wasn't what was provided on-line. People discounts are For brand spanking new customers. For a faithful customer I would need to pay $seventy eight compared to $sixty to get a new customer, for that service I required.
The hrs they've aren't working perfectly with my do the job and caring for an aged family member frantic agenda. I also chatted Nevertheless they instructed me I have to simply call in.
As for loyalty, there is not any this sort of detail anymore. Experiencing a similar point with my Telus dwelling services. I’m completed with them regularly increasing my agreement pricing. Going back again to Shaw when my agreement operates out.
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I'm searching for the cell phone number to connect with to speak into a agent and asking yourself if they are available in the weekend. I intend to make payment preparations and made an effort to on chat, nevertheless they advised me I must simply call.
I far too are hoodwinked into signing up with them - cellular, internet and home stability. Was advised my mobile will not likely improve if I improve (Phony, which I should have identified superior though the rep saved insisting after inquiring a lot of instances). Property security is just not needed for me, nevertheless the worsted Portion of it is that It can be definitely not a thing that is reputable. My lock that's alleged to unlock with a passcode refuses to operate. The installer arrived again to fix it but it really worked two times following he reset it then not considering the fact that. Then In the event the internet goes out it is ineffective, so far as I am able to see It really is offline then.
The TELUS workforce acknowledges that our work spans many Territories and Treaty places and we are grateful for the normal Knowledge Keepers and Elders that are with us today, all those who have long gone before us and the youth that encourage us.
If our reply resolved your issue, please click Acknowledge as Resolution to assist Other people in the Group.
Made available to enhance our phones much too. She sent me some codes via textual content and email to relay to her. She then started to request my charge card for a one time price.
The TELUS crew acknowledges that our operate spans lots of Territories and Treaty locations and we've been grateful for the traditional Expertise Keepers and Elders who're with us now, Telus customer service all those who have gone right before us and also the youth that inspire us.
@Oleginza Wrote: I identified as Telus CS at eight.55AM Mountain time and so they hanged up on me, indicating that I have to simply call during "typical Business hours". Is this for real?
So inefficient. An e-mail would obtain the information across quite a bit less complicated. The subsequent agent stated sorry and may reverse the final thirty day period’s cost and cancel it. Another thirty day period One more $seven. Sigh. To the phone once more about 1-one/2 hour. The next representative was defending her employer and implying I had been Mistaken. Just demand me the $340 and stop the $seven regular monthly bill and cancel the digicam, I begged her, and afterwards I ended the call. She remaining a message indicating she are not able to continue Using the cancellation given that I hung up. At this point I’m emotion physically ill from it. I call all over again… 45 minutes. Remember to, just finish this romantic relationship now. Eventually another agent confident me It will be cancelled. In full, more than eleven hrs on the telephone because February trying to manage the digital camera return. It felt like punishment… as if I’m the enemy - after expending in excess of $forty,000 with Telus over time and hardly ever at the time complained. I’m incredibly client and polite. My request was so very simple. The full matter was built painfully complex and prolonged for months.
You may then receive a textual content information when the agent responds, and you can adhere to up at your earliest ease.
Was the chief and The rationale I are a faithful Telus custiomer For a long time. But That is about to change!!